Frequently asked questions
Does Padel Ztore have a physical store?
Not yet, but every Padel Zenter facility has a physical store next to each reception where you can find PZ products and try out some of the rackets, the assortment and prices may vary. There are 5 different facilities with stores right now and can be found in Stockholm, Jönköping, Skövde, Örebro and Uppsala. Don’t worry we are working on opening a facility next to you!
What distinguishes Padel Ztore from other stores?
At Padel Ztore we offer a large assortment of rackets, balls, accessories, training clothes and so much more. You can also rent and try out different brands and models of the rackets we offer at our Padel facilities.
We are constantly updating our assortment with the season's news both online and in our stores. The stores are always staffed with knowledgeable staff who will help you with your questions and thoughts.
The worlds best padel facility!
How should I decide what size I should order?
The sizes on our products varies between different brands and Padel Ztore offers products from different brands and countries which means different sizing systems. To make it easier for you to find your size we have a size chart or measurements in the product descriptions.
If you are still unsure about the sizes we recommend you to turn to the original manufacturer.
Is the stock on your Padel Ztore webshop the same as the stock in the stores at the Padel Zenter facilities?
The physical stores at our padel facilities offer pretty much the same products as our webshop. We are constantly working on updating the webshop with products to improve your padel experience.
The product that I’m interested in is sold out! How do I find it? If the product you are looking for is sold out online in the color/size that you want please contact us on info@padelztore.se and find out if and when we will restock the product.
There are products and/or information missing on your webpage. We strive to always publish the latest and most reliable information on Padel Ztore. However, please note that there may be times when our website and stock has not been updated for various reasons. If you are interested in a product or have questions, don’t hesitate to contact us on info@padelzenter.com.
Can I order larger quantities of an item?
Padel Ztore reserves the right to restrict orders for larger quantities of an item, which is delivered to the same customer or postal address.
How do you view resale of your products or other commercial benefits? Purchases from Padel Ztore webshop is for personal use only (including gifts). Resale or other commercial benefits are strictly prohibited. Padel Ztore reserves the right to restrict orders for larger quantities of an item, which is delivered to the same customer or postal address.
How do I find you on social media?
Instagram:@Padel.Ztore
I have more questions and thoughts but I can’t find any answers!
For more information, please contact us at info@padelztore.com.
Payment
Why can’t I order?
Some banks require that you allow purchases online. The easiest way to do this is to contact your bank. Depending on your bank you can also approve online purchases on your bank page/app.
Are my credit card details and personal information safe with you? Padel Ztore guarantees that your credit card details as well as personal information is completely safe with us! We use Klarna as a payment method, which is the leading online payment service.
You can read more about Klarna at www.klarna.com.
What currency do you use on your webshop?
All prices at Padel Ztore are stated in Swedish kronor (SEK) and include VAT. For customers outside of Sweden and within the EU, the prices are stated in EUR at check out. Customers from a country outside the EU are not obliged to pay Swedish VAT. In this case, the VAT is deducted automatically at the time of purchase. All prices may change.
What payment methods do you accept?
Padel Ztore accepts Visa, American Express and Mastercard.
For customers in Sweden, it is also possible to pay through Klarna or Klarna Faktura. When you buy through Klarna, no extra invoicing fees are added to the purchase. All prices are stated in Swedish kronor (SEK) and include VAT.
I have more questions and thoughts but I can’t find any answers!
For more information, please contact us at info@padelztore.com.
Shipping
Is shipping included?
Shipping costs are not included in the price but are added as an extra fee. The total amount stated is reserved in your account until we have confirmed that your order is available. As Padel Ztore respects your privacy, your payment information will be automatically removed from our system as soon as your purchase is completed.
How long does it take from order until you send out?
Padel Zenter makes great efforts to deliver your ordered goods to the current forwarder as soon as possible, usually within a working day. However, Padel Zenter reserves the right to a longer handling process during sales periods. All orders are processed as soon as the transaction is complete.
Shipping cost within Sweden *
Deliveries within Sweden costs 59 sek. It normally takes between 1-3 business days before your package is delivered. However, Padel Ztore can not be held responsible for delays as we can not influence unexpected events that may occur during transport.
Shipping cost within Europe
Deliveries within Europe costs 229 sek. It normally takes between 4-10 working days before the package is delivered to a country outside Sweden but within the EU. However, we can not be held responsible for any delays as we can not influence unexpected events during shipping.
Shipping cost outside of Europe
Deliveries outside of Europe costs 450 sek. It normally takes between 10-15 working days before the package is delivered to a country outside the EU. However, we can not be held responsible for any delays as we can not influence unexpected events during shipping.
At what amount will the shipping be free? *
For orders over 499 sek, Padel Ztore offers free shipping in Sweden. Padel Ztore does not offer free shipping outside of Sweden. Please note that any additional taxes and fees incurred due to the country of destination are the customer's own responsibility. When the order has left our warehouse, you will receive a delivery confirmation through email.
When will my order arrive?
All orders are sent from us within 1-2 working days and therefore delivered within 1-15 working days, depending on your location. When an order is sent, you as a customer will receive an email with information and tracking information regarding your package.
You have sent me the wrong products!
If this has occurred, please contact us immediately with the following information so that we can resolve everything for you as soon as possible:
Your order number:
The name of the item you did not receive:
The name of the article that is incorrect:
A clear photograph of the object you have received, including the logo:
Once we have received the above information, our support team will help you with this as soon as possible!
It is extremely important that you contact us within 7 days from the delivery date so we can help you!
How do I track my package? *
If you have a Postnord account you can track your package as soon as it it registered. You will also receive a link on your e-mail when your package is registered.
I am missing a product in my order!
If this has occurred, please contact us immediately with the following information so that we can resolve everything for you as soon as possible:
Your order number:
The name of the item you did not receive:
The name of the article that is incorrect:
A clear photograph of the object you have received, including the logo:
Once we have received the above information, our support team will help you with this as soon as possible!
It is extremely important that you contact us within 7 days from the delivery date so we can help you!
I have more questions and thoughts but I can’t find any answers!
For more information, please contact us at info@padelztore.com.
Returns
Can you return a product?
All orders made through Padel Ztore webshop are delivered packed and sealed. In order for you to return, the product must be packaged and unused as when it was delivered to you. As soon as the packaging is not in the correct condition, the product is considered to have been used and it is not possible to return it.
Are you returning a product from another country?
If you are outside Sweden and want to return your order with DHL/UPS, please include the customs invoice in the package. Returning a product from another country is payed by the customer. Call your local DHL/UPS office to book a pickup of your return package. The return will be processed as soon as possible within 30 days. As a customer, you are responsible for returning the item you do not want to keep and make sure that it meets the Padel Ztore webshop's returning conditions.
What return conditions apply to Swedish customers?
When you buy an item through our website, you have 14 days to cancel your purchase. These 14 days take effect when you have received or picked up the item. If you regret your purchase, send the item back to us using the attached return shipping note. The item must be in the same condition as when you received it, it must not be used and all tags and belongings/details must remain. For more information, please visit:
Konsumentverket
Hallå konsument
What rights does Padel Ztore have on returns?
Padel Ztore reserves the right to make typographical errors, information deficiencies, incorrect spellings and incorrect information on our website and in product descriptions. Padel Ztore webshop notifies you immediately of any errors, but reserves the right to cancel an order or purchase if such an error should occur.
I have more questions and thoughts but I can’t find any answers!
For more information, please contact us at info@padelztore.com.
Cookies
What are cookies?
As usual, with almost all professional websites this website uses cookies, which are small files that are downloaded to your computer to improve your experience. This page describes what information they collect, how we use it and why we sometimes need to store these cookies. We will also share with you how you can prevent these cookies from being stored, but this may downgrade or "break" certain parts of the website's functionality.
How we use cookies
We use cookies for various reasons described below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies if you are not sure if you need them or not if they are used to provide a service that you use.
Disable cookies
You can prevent cookies from being set by adjusting the settings in your browser (see your browser's help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in disabling certain features and functions on this website. Therefore, it is recommended that you do not disable cookies.
Disable cookies
You can prevent cookies from being set by adjusting the settings in your browser (see your browser's help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in disabling certain features and functions on this website. Therefore, it is recommended that you do not disable cookies.
What we use cookies for?
This is the privacy policy for Padel Ztore, available at
Account related cookies:
If you create an account with us, we will use cookies for handling the registration process and general administration. These cookies are usually deleted when you log out, but in some cases they may remain afterwards to remember your website settings when you log out.
Login Related cookies:
We use cookies when you are logged in so that we can remember it. This prevents you from having to log in every time you visit a new page. These cookies are usually deleted or cleared when you log out to ensure that you can only access limited functions and areas when you are logged in.
Newsletter related cookies:
This website offers services for newsletters or e-mails and cookies can be used to remember if you are already subscribed and if you want to display certain messages that can only be valid for users who do not subscribe to the newsletters.
Orders that process related cookies:
This site offers e-commerce or payment facilities and some cookies are important to ensure that your order is remembered between the pages so that we can process it properly.
Form Related cookies:
When you send data to a form such as those on the contact page or comment form, cookies can be set to remember your user information for future correspondence.
Website preferences cookies:
To give you a great experience on this site, we offer the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we must set cookies so that this information can be invoked when you interact with a site affected by your preferences.
Third Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following sections describe which third-party cookies you may encounter through this website. This website uses Google Analytics, which is one of the most widely used and reliable analytics solutions on the web to help us understand how you use the website and how we can improve your experience. These cookies can track things like how long you spend on the website and the pages you visit so that we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. The Google AdSense service we use to serve ads uses a DoubleClick cookie to serve more relevant ads on the web and to limit the number of times a particular ad is shown to you. More information about Google AdSense can be found in the official Google AdSense Privacy FAQ.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.